RELATIVES AND RIGHTS OF PATIENTS

RIGHTS OF PATIENTS AND THEIR RELATIVES


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1.    Right To Utilize The Service
Every individual who applies to our hospital has the right to use all the services regardless of language, religion, race, or sect to be informed about our hospital's diagnosis and treatment facilities and how to access these services.
A patient may request that their procedures continue in another organization while undergoing diagnosis or treatment at a center that our organization or organization has an agreement with.
2.    Right to Information and Consent
Our patients have the right to receive complete information about the proposed medical interventions by themselves or through their legal representatives and the potential risks or benefits of each intervention, health conditions, including alternatives to the proposed interventions, the result of not getting treatment, and the process that will progress in a language and method that they can understand.
Except for medical and legal obligations, our patients have the right to decide on the treatment to be applied after being informed about the risk of severe side effects related to their disease, death, problems related to recovery, the chance of success, etc. If our patient uses this right, s/he is considered to have given their consent to perform the procedures.
Our patients have the right to receive information about the correct assessment and treatment of pain.
Our patients and their families have the right to receive information on choosing to donate organs and other tissues.
Our patients have the right to be informed about how they can participate in clinical trials and experiments conducted at the hospital. In addition, our patients who have agreed to participate have the right to receive information about themselves and their families about how they will be protected.
Our patients can review and receive a copy of the medical records containing information about their health status directly or through their proxy or legal representative.
These records can be viewed only by those directly related to the patient's treatment. Except as required by the provisions of the relevant legislation and the measures to be taken by the competent authorities by the nature of the disease, the patient may ask not to be informed about their state of health themselves or their family or relatives.
3.    The Right to Recognize, Select and Change Personnel
Our patients have the right to know, choose and change the identities, duties, and titles of the doctors, nurses, and other medical personnel responsible for their treatment.
When the rights to select personnel, change the physician, and request a consultation are exercised, the difference in wages determined by the legislation is covered by the patient exercising these rights.
 
4.    The Right to Choose and Change the Board
Our patients have the right to choose and change the medical institution and organization, provided that the procedures and conditions provided for by the legislation of the course are complied with.
The patient may change the medical institution if it complies with the referral system established by the legislation. However, the patient must be informed by their physician about whether changing the organization will cause life-threatening and whether their illness will worsen. It is not medically objectionable to change the health organization regarding life-threatening.
Except in emergency cases, those affiliated with any social security organization who do not comply with the legislation's referral chain will cover the price difference themselves.
 
5.    The Right to Refuse and Stop Treatment
The patient has the right to refuse or request to stop the planned treatment being applied to him, except in cases that are mandatory by law, and the responsibility for the negative consequences that may arise belongs to the patient.
A written document stating that the possible consequences if the patient refuses treatment are explained by their doctor and understood.
If the patient refuses the treatment with a certificate, s/he will be dismissed from our institution.
A patient who has previously refused treatment has the right to receive the necessary medical care and treatment if s/he applies again.
6.    Right to Privacy
Our patients have the right to receive services in an environment suitable for privacy during the entire treatment process.
The health status, medical condition, and personal information of all individuals admitted to our hospital are protected to remain confidential even after their death. However, such patient information may be disclosed with the patient's express permission or at the express request of the court.
7.    The Right to Be Respected
Our patients have the right to be examined and treated in a respectful, compassionate, and friendly environment by protecting their reputations and under all circumstances.
8.    The Right to Request a Consultation (Second Opinion)
Our patients have the right to call a consultant physician about their diagnosis and treatment. The attending physician recommends their treatment, but the patient's first physician approves the procedure.
9.    The Right to Fulfill Religious Obligations
Our patients have the right to perform their religious duties without regard to religious differences freely and as long as they do not interfere with treatment.
To the extent available, at the patient's request or for the patient in agony, the patient's legally authorized representative has the right to bring in a clergy member to indoctrinate and pray according to the patient's religious needs.
10.    The Right to Security
Everyone has the right to expect and want to be safe in a medical institution. Therefore, the necessary measures are taken by our hospital to protect and ensure the safety of the lives and property of patients, visitors, and relatives such as a companion.
Our patients have the right to request additional protection provided that they pay the cost, except for the security provided by our hospital if necessary.
Appropriate protection measures have been taken in our hospital for children, disabled people, and the elderly (alone, in need of care, unaccompanied).
11.    The right to have Companions and Visitors
Our patients have the right to receive visitors and have a companion under the procedures and principles established by our hospital.
12.    The Right to Submit Complaints / Opinions and Suggestions
The patient has the right to be informed about the outcome by starting, reviewing, and concluding the complaint mechanism, taking into account their complaints.
According to the law No. 6023, our patients have the right to report their complaints about patient rights primarily to the Patient Rights Unit, administrative authority, or the Ethics Committee of our hospital related to the issue, provided that the right to apply to the relevant professional organizations and courts is reserved.
The patient has the right to apply to the highest administrative supervisor where the medical institution is located if there is no solution by the relevant administrative authorities or the ethics committees or if s/he does not accept the solution concerning their complaint. The patient also has the right to apply to the judiciary for their legal rights.
13.    Health Organization Rules and Practices
Our patients have the right to learn about the hospital rules and practices that will be applied to them.
The patient has the right to request data correction on the disease and treatment process that do not correspond to the original in the medical records.
14.    Examination and Treatment Costs
Our patients have the right to determine the cost of treatment services before treatment and then request and receive a clear and detailed invoice of the costs they have paid in exchange for their service.